There is no escaping the uncertainty that we find ourselves in during these unprecidented times:
COVID-19 has been labelled a Pandemic and described as “the worst public health crisis for a generation”. Experts are working hard to provide answers and solutions to this rapidly changing situation and vital decisions are being made on a day by day basis to give everyone the information and clarity they need to get through this.
We at Vehiclesavers have been in the Vehicle Leasing Business over 20 years: we have helped our customers through a lot of crises over the years and we have put together this Q&A to help you through this one too.
Please be aware that these answers are subject to change on a day to day basis.
Q: Is Vehiclesavers staying open through the coronavirus outbreak?
A: We are doing everything in our power to keep our business open and make sure our customers are taken care of whilst keeping our employees safe. We have organised provisions so our employees can work from home, safely and securely, and we are taking every precaution to make sure we adhere to the Governments Guidelines.
Q: Can I order a new vehicle during the outbreak?
A: YES, You can find, select, apply for finance and order your new vehicle right from the comfort of your own home using our website and electronic ordering process. You can even sign paperwork electronically too so there is no need to be in close contact with any of our staff members.
Or email us [email protected]
There are plenty of “In Stock” vehicles to choose from; if you are flexible on the colour or specification of your vehicle, it will be possible to have your new vehicle delivered in just a few short weeks.
Factory Orders may be adversely affected.
As you may be aware there have been numerous worldwide factory closures and suspensions due to the outbreak of COVID-19. This will have a roll-on effect when it comes to factory ordered vehicles – waiting times may be extended.
Rest assured we will do everything we can to keep you updated on your vehicles progress during these uncertain times.
Q: My lease is up for renewal, what can I do?
A: All vehicle collections have been suspeneded until it is safe for us to return to normal working conditions; this is still to be confirmed
You can extend your lease depending on your finance provider. They will usually offer one of 2 options:
1) To formally extend your lease by 3 months or more, this will require a quote and a new contract.
2) To informally extend your lease on a short-term rolling contract. These typically are only for a short period and the finance provider can claim the vehicle back at any time.
Please speak to us or the finance company (A list of helpful numbers are at the end of this document) if you require more details or a quote.
Q: I have a current lease but cannot afford the monthly repayments, what should I do?
A: These are very uncertain and worrying times for everyone. We can seek comfort in the fact Government Officials have said they will do “whatever it takes” and the BVRLA are continuously working with policymakers in the government, to keep them up to date with the impact COVID-19 virus has on our sector, and has stated the vehicle rental and leasing sector is vital in maintaining the essential movement of goods, people and services during the outbreak.
If you are in financial difficulty or have any concerns regarding your repayments, we advise that you contact your Finance Provider as soon as possible.
As you know this situation is rapidly changing – Government Guidelines and rulings are changing day by day and we hope to keep our customers up to date with the latest information, so if you have any questions or worries please do not hesitate to contact us on 01480 437982.
Payment queries and concerns
For existing/new customers who may have concerns about payments arrangements and would like to discuss their options available please contact the finance companies directly on the following numbers:
| Alphabet | 0370 505 0100 |
| Arval | 01793 887 000 |
| ALD | 01179 086 546 |
| Audi Finance | 0370 010 2077 |
| Black Horse | 0344 824 8888 |
| Hitachi | 0343 351 9078 |
| Lex Autolease | 0800 389 3690 |
| MBFS | 0370 847 0700 |
| Network / Leaseplan | 0344 493 5812 |
| RCI | 0330 331 0227 |
| Santander | 0871 522 5858 |
| VWFS | 0370 010 2022 |
To go to our main website – click here
Hopefully we will start to see some light at the end of this tunnel. From all of us at Vehiclesavers we wish you all good health and stay safe!