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Treating Customers Fairly

DCMD Ltd T/A VehicleSavers Policy

Our customers are the centre of everything we do here at DCMD Ltd T/A VehicleSavers. Treating all our customers fairly is a culture which is essential to our day to day operations but which is compulsory for the long-term growth and development of our vehicle leasing brokerage. The whole team here at VehicleSavers consistently strive to exceed our customers’ expectations in every aspect of the process from original contact to delivering the new Vehicle and thereafter.

VehicleSavers believe that the UK’s Financial Conduct Authority (FCA) Treating Customers Fairly (TCF) principles not only complements our existing approach; it encourages us to continually monitor, assess and evolve in a changing environment where a customer’s needs and interests must be met. For more information on the FCA please see (http://www.fca.org.uk/firms/being-regulated/meeting-your-obligations/fair-treatment-of-customers)

In achieving the above, we must not only observe all of the legal and regularity requirements but we must also:

In addition to all above statements, please be assured that we will continue to develop the business and our standards by:

DCMD Ltd T/A VehicleSavers are committed to ensuring that all customers enjoy their experience with us from initial contact through to delivery and beyond. Our level of service and commitment will not end when a customer receives there new vehicle; this is when the process truly starts. Until the vehicle is returned to our funders, every customer can be assured of sales and administrative support as we endeavour to exceed expectations time and time again.